Chemical Concepts, Inc will accept any new regular stock item for return within 14 days of receipt of the item under the following conditions:
- Return shipping and insurance are the responsibility of the buyer.
- Buyer must obtain a Return Goods Authorization (RGA) by calling or emailing Chemical Concepts, Inc prior to returning an item. Items returned without an RGA will be refused and returned.
The following items are not returnable:
- Improperly stored items - Special order items
- Used items
- Expired material is not returnable unless the items were accidently shipped from our stock at the time of expiration.
- Hazardous materials unless the shipper is an accredited HAZMAT shipper.
Items must be as they were shipped: All original packaging, instructions, and factory supplied accessories must be returned. Items returned with missing or damaged packaging, accessories, or instructions may be assessed a restocking fee of up to 20% or be returned to the buyer. Items that are made unsalable by the presence of damage, stains, odors and smells from cigarette smoke, animals or other environmental issues may not be returned. Shipping charges are not refunded.
All returns are thoroughly inspected and tested upon return and refunds are processed after passing inspection. No refunds or credits will be issued for non-conforming returns. Refunds, less shipping, will be made using the same method as the order was paid originally.
To return merchandise: Please pack in original container or acceptable replacement with a copy of original sales receipt/shipping invoice and mail to the address below:
Chemical Concepts • 410 Pike Road • Huntingdon Valley, PA 19006.
For HAZMAT returns please call: 1.800.220.1966