Terms of Service

Limited Warranty

 Chemical Concepts warrants our Chem-Set®, CounterBalance and H2O Glue brand products will be free from manufacturing defects for a period of one (1) year from the date of purchase or the expiration date of the material, whichever occurs first. The product is warranted provided the product was used in accordance with product instructions, the manufacturer’s instructions and industry standards. The determination of whether the product is suitable for its intended use is solely the responsibility of the user of the product. For products not manufactured by Chemical Concepts, the manufacturer’s warranty will apply. Copies of manufacturer warranty statements are available upon request.

This warranty excludes, but is not limited to, improper workmanship, improper storage, products not sold as first quality, substrate irregularities or contamination, excessive moisture/alkalis, improper maintenance, or any other situation out of Chemical Concepts’ control. We will gladly supply a written warranty statement upon request. This warranty is nontransferable. Chemical Concepts assumes no responsibility for loss of use or any other incidental or consequential damage. Any implied warranty granted under state law, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the express warranty granted hereunder. Chemical Concepts shall, in no event, be liable for direct, indirect, incidental, or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This limited warranty becomes null and void if the customer does not provide the warrantor written notice within 14 days of the discovery of any alleged deficiency. Please mail written claims to the following address:

Chemical Concepts • 410 Pike Road • Huntingdon Valley, PA 19006.

This Limited Warranty is effective November 10, 2011 and supersedes all previous warranties.